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Update and cancel

Can I update my order?

As long as the order is still processing and hasn't begun being picked and packed, we can assist in updating /cancelling your order. To submit an order update/cancel request, please reach out to us through chat (business hours are Mon-Fri 9-3pm PST)

Can I update my shipping address?

Yes, as long as your items haven't begun being picked and packed, we can help you update your shipping address. However, please note that, unfortunately, we cannot guarantee that we will be able to accommodate any changes once the order has been plac

Can I update the billing address?

We actually do not have access to your billing details, but if your order went through, then your payment was processed successfully. You will be able to adjust the billing address on your next order. As long as the shipping address is correct, you s

Can I cancel my order?

Yes, as long as it is still processing and hasn't begun being picked and packed, we can assist in cancelling your order. However, please note that we cannot guarantee that we will be able to accommodate any changes, such as cancellations, once an ord