# chamberlaincoffee

> Public Help Center articles for chamberlaincoffee.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Cafe Hours](https://chamberlaincoffee.gorgias.help/en-US/cafe-hours-1421498.md): Monday – Thursday: 8am – 9pmFriday & Saturday: 8am – 10pmSunday: 8am – 8pm
- [Cafe Address](https://chamberlaincoffee.gorgias.help/en-US/cafe-address-1421499.md): Westfield Century City10250 Santa Monica Blvd, #9255Los Angeles, CA 90067
- [Is this a permanent location?](https://chamberlaincoffee.gorgias.help/en-US/is-this-a-permanent-location-1421500.md): Yes! This is our very first permanent café location - and we’re here to stay. Come visit us and experience the world of Chamberlain Coffee in person.
- [Do alternative milks cost extra?](https://chamberlaincoffee.gorgias.help/en-US/do-alternative-milks-cost-extra-1421502.md): We offer alternative milks at no additional cost, with the exception of pistachio milk, which carries a small upcharge.
- [Will more locations open across the country?](https://chamberlaincoffee.gorgias.help/en-US/will-more-locations-open-across-the-country-1421503.md): We’re always exploring new cities and spaces - stay tuned for what’s next.
- [What is “Emma’s touch” on the menu?](https://chamberlaincoffee.gorgias.help/en-US/what-is-%E2%80%9Cemma%E2%80%99s-touch%E2%80%9D-on-the-menu-1421504.md): Request “Emma’s touch” and we’ll add a splash of dairy-free creamer to your drink for a perfectly smooth, creamy finish.
- [What coffee blend is used in your espresso and brewed drinks?](https://chamberlaincoffee.gorgias.help/en-US/what-coffee-blend-is-used-in-your-espresso-and-brewed-drinks-1421505.md): All of our coffee and espresso-based beverages are crafted using our signature Social Dog medium roast beans.
- [What syrup brand do you use?](https://chamberlaincoffee.gorgias.help/en-US/what-syrup-brand-do-you-use-1421506.md): We use Proper Syrups - thoughtfully made, and a perfect complement to our drinks.
- [Can I buy coffee bags in-store?](https://chamberlaincoffee.gorgias.help/en-US/can-i-buy-coffee-bags-in-store-1421509.md): Absolutely. We offer select coffee blends, matcha, and exclusive merchandise available for purchase at the café.
- [Which milk brands do you use?](https://chamberlaincoffee.gorgias.help/en-US/which-milk-brands-do-you-use-1421519.md): We proudly serve Koatji Oatmilk, Táche Pistachio Milk, Califia Farms Almond Milk, and Nutpods Creamer to accommodate a variety of preferences.
- [I have trouble accessing my account](https://chamberlaincoffee.gorgias.help/en-US/i-have-trouble-accessing-my-account-302556.md): https://shop.chamberlaincoffee.com/tools/recurring/get-subscription-access
- [How can I create an account?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-create-an-account-302620.md): You can create an account by going directly to our website and clicking on the account icon in the top right corner: After this, select "Create account", at the bottom:
- [How can I change the settings/preferences for my subscription?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-change-the-settings-preferences-for-my-subscription-302644.md): By logging into your customer account, through our website, and clicking under "Manage subscription": https://chamberlaincoffee.com/account/login You can manage your subscription by updating:• Next charge date• Delivery schedule (frequency)• Item qua
- [How can I update the next charge date for my upcoming subscription order?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-update-the-next-charge-date-for-my-upcoming-subscription-order-302650.md): 1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. Then, you can choose the section you would like to manage. 3- Click on the "Next Charge Date" sec
- [How can I update the frequency of my subscription?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-update-the-frequency-of-my-subscription-302656.md): Once you have logged into your account:1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. Then, you can choose the section you would like to manage.
- [How can I update the payment method for my next order?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-update-the-payment-method-for-my-next-order-302662.md): Once logged into your account, you may follow the steps below :)1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. 3-Then, you can choose the sectio
- [How can I swap my item for my next orders?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-swap-my-item-for-my-next-orders-302666.md): Once you have logged into your account:1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. Then, you can choose the section you would like to manage.
- [How can I change the item variety or quantity I will get on my next order?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-change-the-item-variety-or-quantity-i-will-get-on-my-next-order-302668.md): Once you have logged into your account:1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. Then, you can choose the section you would like to manage.
- [How can I re-activate my subscription?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-re-activate-my-subscription-302670.md): 1- Once you have logged in your account, click on "Subscriptions", locate the subscription you wish to update.2- Click on "Re-activate".
- [How can I add a one-time item to my next subscription order?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-add-a-one-time-item-to-my-next-subscription-order-302671.md): Once you have logged into your account:1- Click on "Subscriptions", and locate the subscription you wish to update.2- Click on "Edit" (the following screenshots are an example subscription):. 3- Then, you can choose the section you would like to mana
- [How can I cancel my subscription?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-cancel-my-subscription-302594.md): You can cancel your coffee subscription by logging into your customer account on our website: https://chamberlaincoffee.com/account/login After this, please follow the below instructions:1- Click on "Subscriptions", and locate the subscription you w
- [How can I cancel my subscription if I do not have a Chamberlain Coffee account?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-cancel-my-subscription-if-i-do-not-have-a-chamberlain-coffee-account-302630.md): You create an account by going directly to our website and clicking on the account icon in the top right corner: After this, select "Create account", at the bottom: However, if you are having issues with the above process, or cannot remember if you
- [Will cancelling my subscription prevent an already existing order from shipping?](https://chamberlaincoffee.gorgias.help/en-US/will-cancelling-my-subscription-prevent-an-already-existing-order-from-shipping-302645.md): Please note that cancelling your subscription will stop more orders from being renewed in the future, however, cancelling a subscription does not automatically cancel an already automatically created order, if the due recurring date has passed. If
- [Can I cancel my subscription at any time?](https://chamberlaincoffee.gorgias.help/en-US/can-i-cancel-my-subscription-at-any-time-302654.md): You can cancel your coffee subscription at any time :) However, we highly recommend cancelling your subscription at least a few days before the due date for the next charge; this will prevent any more orders from being created. If you wish to cancel
- [Will shipping fees apply to each recurring order from my subscription?](https://chamberlaincoffee.gorgias.help/en-US/will-shipping-fees-apply-to-each-recurring-order-from-my-subscription-302592.md): Each recurring order is charged for shipping fees. However, the subscription item is charged at a discount from our original website price.
- [How much is shipping?](https://chamberlaincoffee.gorgias.help/en-US/how-much-is-shipping-302561.md): Our shipping costs are calculated at checkout, depending on location, carrier availability, and other factors automatically assessed by our system. You can read more about our shipping policies in the following link: https://chamberlaincoffee.com/pa
- [Where do you ship from?](https://chamberlaincoffee.gorgias.help/en-US/where-do-you-ship-from-302583.md): • All orders placed from our US/Canada website will be shipped from one of our warehouses in the US (CA or NJ). • All orders placed from our EU & Global, UK and DE websites will be shipped from our warehouse in Netherlands (EUROPE)
- [How long does shipping take?](https://chamberlaincoffee.gorgias.help/en-US/how-long-does-shipping-take-302618.md): US & Canada website. Standard shipping service. Continental US order: Expected delivery times are 4-7 days. However, (even though we are roasting day and night), due to numerous orders and delays in the postal service, an extended shipping and delive
- [Where do they ship internationally?](https://chamberlaincoffee.gorgias.help/en-US/where-do-they-ship-internationally-302649.md): We ship everywhere internationally as long as we have a valid address.
- [Can I update my order?](https://chamberlaincoffee.gorgias.help/en-US/can-i-update-my-order-302593.md): As long as the order is still processing and hasn't begun being picked and packed, we can assist in updating /cancelling your order. To submit an order update/cancel request, please reach out to us through chat (business hours are Mon-Fri 9-3pm PST)
- [Can I update my shipping address?](https://chamberlaincoffee.gorgias.help/en-US/can-i-update-my-shipping-address-302610.md): Yes, as long as your items haven't begun being picked and packed, we can help you update your shipping address. However, please note that, unfortunately, we cannot guarantee that we will be able to accommodate any changes once the order has been plac
- [Can I update the billing address?](https://chamberlaincoffee.gorgias.help/en-US/can-i-update-the-billing-address-302636.md): We actually do not have access to your billing details, but if your order went through, then your payment was processed successfully. You will be able to adjust the billing address on your next order. As long as the shipping address is correct, you s
- [Can I cancel my order?](https://chamberlaincoffee.gorgias.help/en-US/can-i-cancel-my-order-302648.md): Yes, as long as it is still processing and hasn't begun being picked and packed, we can assist in cancelling your order. However, please note that we cannot guarantee that we will be able to accommodate any changes, such as cancellations, once an ord
- [US & Canada website](https://chamberlaincoffee.gorgias.help/en-US/us-canada-website-302563.md): Our orders ship with either USPS, DHL, FedEx, Veho, or UPS. However, please note that the shipping carrier for each order is automatically selected by our warehouse's system, depending on carrier availability and the area where you are located, among
- [How can I track my order?](https://chamberlaincoffee.gorgias.help/en-US/how-can-i-track-my-order-302616.md): You can track your order by logging into your Shopify app account and entering your Chamberlain Coffee order number. The tracking link should appear there. Also, a shipping confirmation email with your tracking info is sent out as soon as your order
- [I can't find my order number.](https://chamberlaincoffee.gorgias.help/en-US/i-can-t-find-my-order-number-302617.md): An order confirmation email containing your order info is sent out as soon as the order is placed. This order confirmation is sent to the email address that was used to place the order. Sometimes this email can go straight to the spam folder, so plea
- [How to create Chamberlain Coffee Account](https://chamberlaincoffee.gorgias.help/en-US/how-to-create-chamberlain-coffee-account-302568.md): As soon as you order from us, a Chamberlain Coffee account is automatically created for you :) (Please note that purchasing subscription items do not automatically create an account, and it will need to be created by the customer). This account will
- [I have created an account but I didn't get a confirmation email](https://chamberlaincoffee.gorgias.help/en-US/i-have-created-an-account-but-i-didn-t-get-a-confirmation-email-302623.md): Once you have signed up, an account confirmation message will be sent to the email address that was used to create the account. Sometimes these emails can go straight to the spam or promo folders, so please be sure to also check there just in case. I
- [I reset my password and I didn't receive a confirmation email](https://chamberlaincoffee.gorgias.help/en-US/i-reset-my-password-and-i-didn-t-receive-a-confirmation-email-302567.md): Once you have reset your password, a confirmation message will be sent to the email address that was used to create the account. It is also possible that your account is actually associated with the email address that has been used to create a previo
- [I forgot my passowrd](https://chamberlaincoffee.gorgias.help/en-US/i-forgot-my-passowrd-302622.md): Please click on the option "Forgot your password" to create a new one:. Once your password has been reset, a confirmation message will be sent to the email address that was used to create the account. It is also possible that your account is actually
- [Do any of the coffee blends contain nuts, almonds, peanuts, cashews, chocolate or pistacchios?](https://chamberlaincoffee.gorgias.help/en-US/do-any-of-the-coffee-blends-contain-nuts-almonds-peanuts-cashews-chocolate-or-pistacchios-302589.md): I am happy to say that each of our coffee bags contain only quality, freshly roasted coffee :) There are no nuts, almonds, peanuts, cashews, pistachios or any other ingredient in there whatsoever. The different blends describe some "flavor notes" or
- [Sometimes the coffee can taste nutty, but does it actually have nuts?](https://chamberlaincoffee.gorgias.help/en-US/sometimes-the-coffee-can-taste-nutty-but-does-it-actually-have-nuts-302609.md): The coffee has a creamy nuttiness in the flavor but there are no nuts in the coffee, nor are nuts produced in the same facility.
- [Any allergy restrictions to note?](https://chamberlaincoffee.gorgias.help/en-US/any-allergy-restrictions-to-note-302614.md): The only ingredient is roasted black coffee. The only exception to the above would be our Fluffy Lamb - Vanilla Blend, for which we use an organic, all natural flavoring syrup, and our Witty Fox Blend, for which we use an organic, natural hazelnut fl
- [Complete nutrition facts](https://chamberlaincoffee.gorgias.help/en-US/complete-nutrition-facts-302559.md): Each of our coffee bags contain only quality, freshly roasted coffee. There are no nuts, almonds, peanuts, cashews, pistachios pr any other ingredient in there whatsoever. The different blends describe some "flavor notes" or "flavor hints", but that
- [How many calories are in each coffee pack?](https://chamberlaincoffee.gorgias.help/en-US/how-many-calories-are-in-each-coffee-pack-302613.md): There are zero calories per pack.
- [What is the caffeine content for each of your blends?](https://chamberlaincoffee.gorgias.help/en-US/what-is-the-caffeine-content-for-each-of-your-blends-361680.md): We've recently made some changes to our coffee roaster in order to grow our business and meet customer demand. Our new coffee roaster does not provide exact caffeine levels for their blends, since there's a lot of variability in how customers make th
- [How many servings does a 10oz coffee bag make?](https://chamberlaincoffee.gorgias.help/en-US/how-many-servings-does-a-10oz-coffee-bag-make-302590.md): 1 bag makes about 17 cups of coffee.
- [Do the single serve bags ever expire?](https://chamberlaincoffee.gorgias.help/en-US/do-the-single-serve-bags-ever-expire-302611.md): All coffee bags are nitro flushed to keep the coffee fresh for up to 6 months from the packaged date. However, the coffee is still good to consume after this time has passed, and actually does not expire, as that is just the best by date.
- [What is the best way to store the coffee bags and single serve packets?](https://chamberlaincoffee.gorgias.help/en-US/what-is-the-best-way-to-store-the-coffee-bags-and-single-serve-packets-302637.md): The best way to store them is at room temperature, in a dry space out of direct sunlight.
- [Can I use the Fancy Mouse Espresso blend for my espresso machine?](https://chamberlaincoffee.gorgias.help/en-US/can-i-use-the-fancy-mouse-espresso-blend-for-my-espresso-machine-302588.md): If you want to use your espresso machine, our Espresso Whole Bean variety is the ideal option. Make sure to have a grinder and grind to your preference. Our Espresso blend in the Fresh Ground variety can also be used, but it is not ideal for an espre
- [What are the details on the ground coffee?](https://chamberlaincoffee.gorgias.help/en-US/what-are-the-details-on-the-ground-coffee-302596.md): Our Fresh Ground coffee is ground to a medium size grind, which is ideal for drip brewers and pour over coffee.
- [What is the difference between the coffee in the 12oz bags and the single serve bags?](https://chamberlaincoffee.gorgias.help/en-US/what-is-the-difference-between-the-coffee-in-the-12oz-bags-and-the-single-serve-bags-302629.md): Our 12 oz bags contain coffee that is ground to a medium grind, which is perfect for drip brewers and pour over coffee, and also compatible for the French press method. Our Single Serve Bags, on the other hand, consist of little pouches filled with c
- [Is the coffee organic?](https://chamberlaincoffee.gorgias.help/en-US/is-the-coffee-organic-302615.md): Our coffee bags are Organic certified.
- [Is it vegan?](https://chamberlaincoffee.gorgias.help/en-US/is-it-vegan-302635.md): Sure is!
- [Where do the beans come from - what countries?](https://chamberlaincoffee.gorgias.help/en-US/where-do-the-beans-come-from-what-countries-302647.md): We source specialty grade arabica coffees that are organic certified from very remote regions of Guatemala, Nicaragua, Colombia, Papua New Guinea, Peru, and Sumatra, making unique Chamberlain blends.
- [Where is Chamberlain Coffee roasted?](https://chamberlaincoffee.gorgias.help/en-US/where-is-chamberlain-coffee-roasted-302605.md): As we’ve grown, we’ve had to grow our coffee roasting capacity to sufficiently meet demand. We recently brought on additional roaster locations to Los Angeles, one on the east coast and one in the EU. Our goal is to provide even fresher coffee by bei
- [Does the cold brew have espresso roast in it?](https://chamberlaincoffee.gorgias.help/en-US/does-the-cold-brew-have-espresso-roast-in-it-302602.md): Espresso is a grind profile, not a roast profile. The Chamberlain Roast works well if ground for espresso.
- [Directions](https://chamberlaincoffee.gorgias.help/en-US/directions-302569.md): 1-Scoop: Add 1/2 to 1 teaspoon of matcha to a 6oz cup of water. 2- Whisk: use a frother or whisk for 1 to 2 minutes until the matcha is well blended. 3- Enjoy: Experiment to find your flavor strength and enjoy!
- [Nutrition Facts](https://chamberlaincoffee.gorgias.help/en-US/nutrition-facts-302570.md): Our Chamberlain Matcha Tea is a pure plant product, made from 100% Green Tea. Our Matcha Tea is vegan, gluten-free and organic (with exception to our flavored varieties), and with no added sugar (our Matcha Tea has notes of sweetness and umami, with
- [Matcha Info](https://chamberlaincoffee.gorgias.help/en-US/matcha-info-302571.md): Our Matcha Tea made from pure, 100% Japanese green tea (Camellia sinensis), powdered. This is the only ingredient. Our matcha tea is:. • Grade A, Ceremonial (USDA approved). •Our matcha is ceremonial grade - using only the best ingredients. • Made in
- [How many cups of coffee can you make with one Chamberlain Coffee single serve bag?](https://chamberlaincoffee.gorgias.help/en-US/how-many-cups-of-coffee-can-you-make-with-one-chamberlain-coffee-single-serve-bag-302601.md): One 8oz hot coffee or two 8oz cups of iced coffee.
- [How many single serve bags do you recommend for a liter container of cold brew?](https://chamberlaincoffee.gorgias.help/en-US/how-many-single-serve-bags-do-you-recommend-for-a-liter-container-of-cold-brew-302633.md): 4 bags.
- [Can I use the Fancy Mouse Espresso blend for my espresso machine?](https://chamberlaincoffee.gorgias.help/en-US/can-i-use-the-fancy-mouse-espresso-blend-for-my-espresso-machine-302643.md): If you want to use your espresso machine, our Espresso Whole Bean variety is the ideal option. Make sure to have a grinder and grind to your preference. Our Espresso blend in the Fresh Ground variety can also be used, but it is not ideal for an espre
- [How long does it take for a single serve coffee bag to brew fully?](https://chamberlaincoffee.gorgias.help/en-US/how-long-does-it-take-for-a-single-serve-coffee-bag-to-brew-fully-302600.md): 3-5 minutes for hot coffee Based on your desired strength. And 6-12. hrs for cold brew based on desired strength.
- [Can the coffee be made into a latte?](https://chamberlaincoffee.gorgias.help/en-US/can-the-coffee-be-made-into-a-latte-302599.md): Sure! Our coffee is just plain black coffee that can also be made into a latte, with your preferred milk, syrup and sweetener.
- [Can you make the coffee into a smoothie?](https://chamberlaincoffee.gorgias.help/en-US/can-you-make-the-coffee-into-a-smoothie-302655.md): Yes, by making a coffee concentrate with the single serve bags. First brew the coffee, then combine with other smoothie ingredients.
- [What makes cold brew coffee different from other coffee?](https://chamberlaincoffee.gorgias.help/en-US/what-makes-cold-brew-coffee-different-from-other-coffee-302661.md): The brew process is different as the coffee is extracted using cold water over a longer period of time, leading to a more complex and smooth taste profile. You can see Emma's favorite cold brew recipe here: https://chamberlaincoffee.com/pages/how-to-
- [Does the Mason Jar Large's lid include an opening for straws?](https://chamberlaincoffee.gorgias.help/en-US/does-the-mason-jar-large-s-lid-include-an-opening-for-straws-302560.md): Our Large Mason Jars include lids without straw holes, but we will consider including this feature in the future due to customers' requests. However, our Square Mason Jars and Round Mason Jars lids do include a straw hole.
- [For how long can the To-Go Cups keep beverages hor/cold?](https://chamberlaincoffee.gorgias.help/en-US/for-how-long-can-the-to-go-cups-keep-beverages-hor-cold-302585.md): Our normal sized To-Go Cups can keep the temperature of liquids hot/cold for about two hours, and our XL To-Go Cups can keep liquid hot for 5.5 hours, and cold for 24hours.
- [Can I add hot water to my Transparent Tumbler?](https://chamberlaincoffee.gorgias.help/en-US/can-i-add-hot-water-to-my-transparent-tumbler-302586.md): The transparent tumbler is heat resistant up to 105℃/ 221°F, so we do not recommend using it for water temperatures higher than this.
- [Can I put ice directly to my Mason Jar?](https://chamberlaincoffee.gorgias.help/en-US/can-i-put-ice-directly-to-my-mason-jar-302587.md): We do not recommend placing ice directly into your Mason Jar, as the material is not suitable to withstand tempreatures below the freezing point for water (32°F / 0°C). We recommend pouring your cold brew into the jar and then adding the ice.
- [Can I pour hot water into my Mason Jar?](https://chamberlaincoffee.gorgias.help/en-US/can-i-pour-hot-water-into-my-mason-jar-302595.md): We do not recommend pouring hot/warm water into your Mason Jar, as the material is not heat-resistant. The Mason Jar is better suited to prepare cold brew in it. :) To prepare hot coffee, we recommend using our coffee mugs or To-Go cups.
- [How many ounces can each of the Tumblers, Jars and Mugs hold?](https://chamberlaincoffee.gorgias.help/en-US/how-many-ounces-can-each-of-the-tumblers-jars-and-mugs-hold-302628.md): Regular sized Mason Jar: This item can hold up 16 oz of your favorite cold brew :). Transparent Tumbler: 24 oz. Regular sized To-Go Cups: 15 oz. XL To-Go Cups: 20 oz. Coffee Mugs: 12 oz
- [Are they dishwasher safe?](https://chamberlaincoffee.gorgias.help/en-US/are-they-dishwasher-safe-302646.md): • Our Coffee Mugs are dishwasher safe. • As for our Mason Jars and Transparent Tumblers, we recommend handwashing them, so that the logo is better preserved. Please note that the Mason Jar is not heat-resistant, so we recommend handwashing it using r
- [What are they made of?](https://chamberlaincoffee.gorgias.help/en-US/what-are-they-made-of-302660.md): To-Go Cups: Stainless steel. Coffee Mugs: Ceramic. Mason Jars: Glass. Transparent tumbler: Non-toxic, bpa free plastic.
- [Do the straws fit in the travel tumbler?](https://chamberlaincoffee.gorgias.help/en-US/do-the-straws-fit-in-the-travel-tumbler-302665.md): Yes! They do fit.
- [What is the fabric of the totes?](https://chamberlaincoffee.gorgias.help/en-US/what-is-the-fabric-of-the-totes-302597.md): 100% cotton.
- [How do you recommend the totes to be washed?](https://chamberlaincoffee.gorgias.help/en-US/how-do-you-recommend-the-totes-to-be-washed-302632.md): We recommend hand-washing the tote inside-out with cold water and gentle detergent. If possible, it's best to spot wash only, since washing the entire bag will require a bit of reshaping before letting it air dry. The bags wrinkle and fold in a littl
- [What is Afterpay and how can I use it?](https://chamberlaincoffee.gorgias.help/en-US/what-is-afterpay-and-how-can-i-use-it-302591.md): Afterpay is a payment method that lets you buy Chamberlain Coffee while allowing you to pay for it later in four installments (which are due every two weeks). How can I use Afterpay?. You just need to have select this payment method at checkout, subm
- [What payment methods are accepted?](https://chamberlaincoffee.gorgias.help/en-US/what-payment-methods-are-accepted-302598.md): We currently accept payments on all of our websites through Visa, MasterCard, Amex, Discover, Elo, Apple Pay and PayPal. However, Amazon Pay, Klarna and Afterpay are currently only available for our US website.
- [What is Klarna and how can I pay with it?](https://chamberlaincoffee.gorgias.help/en-US/what-is-klarna-and-how-can-i-pay-with-it-302631.md): Klarna is a payment method that offers a number of payment options, including direct payments, pay after delivery, and installments plans. Their goal is to provide a smooth purchase experience for customers, independently of how they chose to pay. To
- [My order didn't go through but my card was still charged.](https://chamberlaincoffee.gorgias.help/en-US/my-order-didn-t-go-through-but-my-card-was-still-charged-302603.md): The reason why you are seeing this in your account is because the payment was authorized, however, your card was never charged. Authorized payments marked as Pending only indicate a temporary hold on your card, and should be gone within the following
- [Do you currently accept returns?](https://chamberlaincoffee.gorgias.help/en-US/do-you-currently-accept-returns-302604.md): Please note that, for the wellbeing of our customers, we will not be accepting returns for any of our coffee products. Customers have the right to return an order within 14 days from receiving the order. This right only applies in the case that the p
- [If my order has been refunded, how long does it take for the refund to reflect in my bank account?](https://chamberlaincoffee.gorgias.help/en-US/if-my-order-has-been-refunded-how-long-does-it-take-for-the-refund-to-reflect-in-my-bank-account-302634.md): Refunds are issued to the original form of payment that was used to place the order, and they can take up to 3-5 business days to process, depending on your bank. However, if you received a refund for a subscription order, it can take up to 5-10 busi
- [Why are prices changing?](https://chamberlaincoffee.gorgias.help/en-US/why-are-prices-changing-994350.md): For the first time in five years, we’ve made a small adjustment to our prices across all products, including our 100% organic coffee beans, ceremonial-grade organic matcha, and thoughtfully designed accessories. This change reflects the rising costs
- [Are Chamberlain Coffee products Halal or Kosher?](https://chamberlaincoffee.gorgias.help/en-US/are-chamberlain-coffee-products-halal-or-kosher-302566.md): Unfortunately, none of our items are certified Halal or Kosher. However, all of our products are alcohol-free, and our matcha & coffee products are vegan. The ingredients for our items are as follows:. • Chamberlain Coffee Blends: The only ingredient
- [Do you sell the Chamberlain Coffee products in stores?](https://chamberlaincoffee.gorgias.help/en-US/do-you-sell-the-chamberlain-coffee-products-in-stores-302607.md): Yes! Please visit our Store Locator to find a location near you. https://chamberlaincoffee.com/pages/store-locator